Please install the latest update to the app which removes the lock feature, and also fixes the problem with piece movement being jerky. You need to be using the latest version 3.2.2 released on Friday 30 Aug 2013. The lock feature will be available as an option in the Settings menu for those who want to use it.
Where is the October free puzzle pack?16 votes
Ocotber puzzles came out first week of october. if you’re not getting the puzzles, please submit a support request from the Help menu in the app.
Please install the latest update to version 3.2.2 (released Friday 30 Aug 2013) which resolves this problem.
I like the new locking feature, but sometimes it gets a little annoying when I accidentally double tap a group of pieces. I was thing you could add a button in the settings menu to completely disable the lock if the player wants it off.
Plus, I did run into a problem moving the boarder of my puzzle after I said to lock it. Even though it is unlocked, it doesn't budge and then it will re-lock when I try to fix it too fast. It could be a little bug.11 votes
The locking feature is now OFF by default for all users. If you find the locking feature useful you can turn it ON in the Settings menu. The puzzle pieces also move a lot smoother now. You must be using version 3.2.2 (released Friday 30 Aug ) to get these changes.
Thanks for your suggestion. We have improved game saving in the next update. The app should not crash on you, if it does, please open a ticket with Support. Thanks.
Thanks for your idea. You can now disable the music completely in the latest version of Jigsaw Box.
All the puzzles I created from cherished and amazing photos are gone with the updates. Not cool.7 votes
Needs a timer or a clock6 votes
Thanks for your suggestion. We’ve added a game timer, and also a clock (so you can see what time it is) to the new version which is coming out in about 2 weeks.
This is already completed. You can remove the completed check marks, by tapping on them.
Now that you have a timer option, it would be nice to see it displayed in the MSG when puzzle is complete.3 votes
Hi, this was displayed before, but there’s a bug preventing it being shown now. This is fixed in the next version, due out this week.
The new update (version 3.2.2, on 30 Aug 2013) adds back in a “Classical” music track.
I can't get the background picture showing when doing a puzzle. Also lost my puzzles when up date was done can they be retreaved
Can you show us how to solve problem with back ground picture not showing when you do your own pictures to puzzle is there a step missing that needs to be added when creating own puzzles. It's hard to remember what the puzzle looks like, well for us seniors LOL help!!!!
Also show us away to save our own created puzzles before we do up date in the future. Thanks for listening From Diane3 votes
Sorry to hear you lost some puzzles during the upgrade process. Please contact firstname.lastname@example.org and we can try and recover your puzzles for you. Most puzzles can be recovered OK, but you need to open a ticket with support.
Background pictures do not show if the puzzle you are doing has been deleted from My Puzzles. Please check it’s still there. for any other issues, please use the “Contact Us” form in the app, or email email@example.com
Remove the shiny edges like the light is shining from upper left hand corner. Hard to match colors and very distracting to view puzzle.1 vote
This problem affects the 64 piece puzzle, and has been fixed in version 3.2.4. This version is due out in about 2 weeks time. Please update to that version when it’s available later this month.
Seems the size of the pieces in the tray are vastly different than they are in th puzzle. I find that very annoying.1 vote
This is an unfortunate bug, that causes this. It will be fixed in a few days time, and the pieces will be a fixed size in the tray, not different sizes. Please see this article for more information:
If a picture is added and accidentally duplicated, so that it can be removed1 vote
You can delete puzzles you created by pressing them for a few seconds. See this article which explains how to do it:
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